Privacy Policy

Last updated: June 2025

GTI Haus ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer when you shop at gtihaus.co.ke.

1. Information We Collect

We collect information you provide directly when you:

Create an account or place an order — name, email address, billing/shipping address, phone number.
Contact us via email or the contact form — your message and contact details.

We also automatically collect limited technical data when you browse our site (IP address, browser type, pages visited, referral source) via standard server logs and cookies.

2. How We Use Your Information

To process and fulfil your orders, including payment and delivery.
To communicate order updates, shipping notifications, and customer support responses.
To improve our website, product listings, and overall shopping experience.
To comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Information

All payments are processed through secure third-party gateways (M-Pesa, PayPal / Mollie). GTI Haus does not store your card number or full payment credentials on our servers.

4. Cookies

We use essential cookies to keep your shopping session active and your cart intact. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though this may prevent the shop from functioning correctly.

5. Data Sharing

We only share your data with:

Shipping providers — name and delivery address, to fulfil your order.
Payment processors — transaction data required to complete the payment.
Authorities — if required by Kenyan law or a valid legal order.

6. Data Retention

We retain order records for seven (7) years as required by Kenyan tax law. Account data is kept for as long as your account is active. You may request deletion of your account at any time (subject to legal retention obligations).

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where no legal obligation requires retention).
Withdraw consent to marketing communications at any time.

To exercise these rights, email us at info@gtihaus.co.ke.

8. Security

We use industry-standard measures (HTTPS, encrypted storage, access controls) to protect your data. However, no transmission over the internet is 100% secure; you use our site at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.

10. Contact

GTI Haus — Kings Serenity, Ongata Rongai, Kenya
Email: info@gtihaus.co.ke
Phone: (+254) 079-7490883