Browse the shop, add items to your cart, and follow the checkout steps. You'll need to create an account (or log in) and provide a shipping address. Payment is completed at the final step.

We accept M-Pesa, PayPal, and major debit/credit cards via our secure payment gateways. All transactions are encrypted; we never store your card details.

Contact us immediately at info@gtihaus.co.ke. If the order hasn't been dispatched we can usually modify or cancel it. Once shipped, you'll need to follow our returns process.

Yes — a confirmation email is sent automatically to the address on your account as soon as your payment clears. Check your spam folder if it doesn't arrive within a few minutes.

Each product listing includes fitment information specifying the compatible models and years. Always cross-reference with your vehicle's chassis number (VIN) or consult your workshop if you're unsure. If you need help confirming fitment, send us a message — we're happy to check.

Both. Product listings clearly indicate whether an item is OEM, OE-equivalent, or an aftermarket brand. We only list aftermarket parts from suppliers we trust.

Very likely yes. Reach out with your vehicle details and the part number (if you have it) and we'll let you know availability and lead time.

We ship nationwide across Kenya. Shipping costs and estimated delivery times are shown at checkout based on your location.

Nairobi orders typically arrive within 1–2 business days. Upcountry orders usually take 2–4 business days depending on your location and the courier. See our Delivery & Shipping page for full details.

Once your order is dispatched you'll receive an email with a tracking number. You can also log into your account and view the current status under My Orders.

Unused, uninstalled items in original packaging can be returned within 14 days of delivery. See our Returns Policy page for the full process.

Email us at info@gtihaus.co.ke with your order number and a photo of the item. We'll arrange a replacement or refund promptly.

OEM parts carry the manufacturer's warranty. Aftermarket parts carry the warranty stated on the product listing. Warranty is void if a part is incorrectly installed.

Yes — an account lets us link your orders, process returns, and keep you updated on dispatch status. Registration takes under a minute at checkout.

Only to fulfil your order and communicate with you about it. We never sell your data. Read our Privacy Policy for full details.